Welcome to my playground for words, where I exercise my writing skills while exorcising my work/life demons. I write technical communications for LongJump, and I blog, at AppsWhisperer. Like most blogs, it's a collection of ideas, stories and experiences. Building online help with MediaWiki. The key benefit is that users get immediate gratification - the latest information about using the system effectively. From the writing and support aspect, a wiki can be as powerful for single-sourcing as some of the more typical web help tools. See the online help site for my company. |